Our Policies

Sustainability

Our wine cellar is built with environmentally friendly practices in mind, ensuring that each bottle we offer is produced with care for the planet. Furthermore, we ensure that every purchase you make supports fair trade practices and supports the communities behind the wines

General Delivery Terms

1. We deliver our products using our delivery partners and they have their own procedures to ensure that only customers over 18 can receive parcels containing our wine. If ever in doubt, our delivery partners may ask for the client’s ID. All parcels may be delivered against signature.

2. Bottles are sent in boxes approved by the transport companies to ensure the security of the shipment 

3.Orders placed up-to 3pm, Monday to Friday will be dispatched the same day. Orders received after that time will be dispatched on the next working day.

Orders placed after 3pm on Friday and onwards over the weekend will be dispatched on the following Monday or on the next following working day in case of Bank Holidays.  The same delivery Terms and Conditions apply over Bank Holiday period.

4. Multiple parcels to be delivered at a single address will be dispatched at the same time unless stated otherwise. We endeavour Customer satisfactions, and in the event of multiple parcels not delivered together, contact us at info@51wines.uk.

5. Please note that these delivery times apply to all our products from the moment the parcel is handed to our delivery partner.

Delivery times start from the receipt of the email confirming shipment of your order. The order will be dispatched on receipt of full payment and after approval by our verification department (immediate order processing)

Although we have taken all the necessary steps to ensure your delivery reaches you as per our Delivery Ts and Cs, we cannot be held accountable for any late delivery once any parcels have been handed over to our delivery partners. The following circumstances could potentially impact your parcel reaching you in time, such as severe weather, road works, blocked access, vehicle breakdown, etc. and we will not accept responsibility for reasonable delays. Should your delivery be delayed, please contact us at info@51wines.uk.

Deliveries may take longer than normal at certain busy times (such as Christmas or Easter).

6. For delivery to Europe, broader EMEA regions, to the USA or to another international address, please contact us for a personalised quote at info@51wines.uk

Refunds and Replacements

In case of an incident: It is the responsibility of the recipient to check the contents of the package in the presence of the delivery person and to report any anomaly on the delivery note next to their signature. Any complaint occurred in transit and will be escalated to our delivering partners. We shall not be held responsible for processing time with our transit partners. No complaint can be taken into account if precise reserves were not emitted in the presence of the delivery person. 

2. Although, we take all the care possible in ensuring your order is correct, in case, you ever received something different than your ordered, contact us at info@51wines.uk. 

3. We aim for Customer satisfaction and your feedback matters to us. Contact us if your order goes missing, at info@51wines.uk. 

4. Wine is a complex and almost alive product. Although, we have, with our partners, selected all our wines based on very selective criteria, it is possible the wine has not reached its potential. We do not offer returns or refunds. 

5. You can cancel your order as long as it hasn`t been processed and/or dispatched for delivery. We could either issue a full refund or amend towards a new order. In any case, contact us at info@51wines.uk.  A refund could take up-to 7 working days.

6. Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or inaccurately described goods.

51 Wines Membership Terms and Conditions

Last updated 25 August 2024.

These 51 Wines Membership Terms and Conditions are between you and 51 Wines Ltd (51 Wines, we, us or our) and they govern your and our respective rights and obligations.

Together with the below linked terms and notices (collectively, these Terms), they constitute the agreement between you and us related to your 51 Wines Membership on the 51wines.uk website (51 Wines Website). Please read these Terms carefully.

Please also see our Privacy Notice, our Cookies Notice and our Interest-Based Ads Notice.

1. The Service

51 Wines Membership is a membership program offering multiple benefits and services to its members as set out in these Terms (collectively 51 Wines Membership Service).

51 Wines Ltd collects the 51 Wines Membership fee and is the seller of record of delivery and other digital and non-digital benefits (i.e Gift card).

If you sign up for a 51 Wines Membership directly through us, you expressly request that we start providing you the 51 Wines Membership Service within your 14-day cancellation period.

2. 51 Wines Membership Benefits

2.1. 51 Wines Membership Benefits and Eligible Purchases

51 Wines Membership members can benefit from a range of delivery benefits, including shipping at no additional cost or at a discounted price.

51 Wines Membership members can benefit from a range of delivery benefits, including discounted price on selected products and early notice and access of new product arrival.

Products eligible for 51 Wines Membership will be designated as such on the product pages. They are limited to certain products sold by 51 Wines on the 51 Wines Website.

51 Wines Membership benefits depend on stock availability, order deadlines, and the delivery address. Products with special delivery characteristics, such as heavy/bulky, oversized or containing hazardous materials, may be excluded. Some special product, order and/or handling fees, and/or taxes may still apply to eligible purchases.

If only some items in your order are eligible for 51 Wines Membership, you will pay applicable delivery charges for the ineligible items. Changing or combining orders, or changing your shipping address, speed, or preferences might affect 51 Wines Membership eligibility.

3. Membership

3.1. Membership fees, models and duration

The current membership fees, the available membership models and duration of the 51 Wines Membership Service are as stated below. 

The 51 Wines Membership fee is non-refundable except as expressly set forth in these Terms.

3.2. Payment

When you sign up for your 51 Wines Membership, you are billed by us and you do not notify us before the next due date of your membership fee that you want to end your membership at this date or cancel your membership in your 51 Wines Membership account, we will automatically charge the then-applicable periodic membership fee using your preferred payment method.

If your preferred payment method becomes invalid during your membership period, or if the charge is refused for any other reason outside our control, you authorize us to use any other payment method we have on file in your 51 Wines customer account. If all your payment methods on file are declined, you must provide us a new eligible payment method within 30 days, or your membership will be cancelled.

3.3. Cancellation by you and refunds

When you signed up for your 51 Wines Membership, you may cancel it any time by notifying us by email at info@51wines.uk with your membership settings. You are responsible for the use of your account and if any unauthorised use of your account has taken advantage of any 51 Wines Membership benefits in the current membership period, we will not refund this membership fee in full. Otherwise, you may be eligible for a partial refund of this membership fee based on benefits usage by you or anyone authorised by you to use your account in your current membership period.

51 Wines Membership redeemed through a promotional or gift code are not refundable.

3.4 14-day right of withdrawal

If you paid your membership fee to us as soon as you joined 51 Wines Membership you may withdraw within 14 days. If neither you nor anyone authorised by you to use your account has taken advantage of any 51 Wines Membership benefits in the current membership period, we will refund this membership fee in full. Otherwise, we will issue you a partial refund based on use of 51 Wines Membership benefits during that time by you or anyone authorized by you to use your account.

To withdraw within the 14-day period, you must email info@51wines.uk. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

3.5 Promotions and trial memberships

From time to time, we may offer certain customers specific trial or other promotional memberships, which are subject to these Terms except as otherwise stated in the promotional membership terms. Trial and promotional members may at any time choose not to convert or continue to paid or non-promotional membership as set out in these Terms and in the promotional membership terms.

3.6. Acceptance of membership

We reserve the right to accept or refuse your membership, to the extent permitted by applicable law.

3.7. No transfer or assignment of membership or benefits

You may not transfer or assign your 51 Wines Membership or any 51 Wines Membership benefits including promotion codes for 51 Wines Membership or benefits, except as expressly allowed in these Terms.

3.8. No resale, rental or shipping to customers

51 Wines Membership members are not permitted to purchase products for the purpose of resale, rental, or to ship to their customers or potential customers using 51 Wines Membership benefits.

3.9. No minors

The 51 Wines Membership Service is only available to end consumers aged 18 years or older.

4. Termination

We may terminate your 51 Wines Membership with 14 days’ notice for convenience and will issue a prorated refund of your paid 51 Wines Membership fee based on the time remaining in your current membership period.

We may terminate your 51 Wines Membership immediately by notice if we consider that (a) your use of the 51 Wines Membership Service materially breaches these Terms or any applicable law or (b) you fraudulently use or misuse the 51 Wines Membership Service. In this case we will not give any refund. We will inform you of the termination of your 51 Wines Membership and your right to appeal.

You may terminate your 51 Wines Membership at any time in accordance with Clause 3.3.

5. Agreement Changes

We may change these Terms or the 51 Wines Membership Service, or any part of it, at any time: for legal or regulatory reasons; for security reasons; to enhance existing features or add additional features to the 51 Wines Membership Service; to reflect advancements in technology; to make reasonable technical adjustments to the 51 Wines Membership Service; and to ensure the ongoing operability of the 51 Wines Membership Service.

If we make changes, we will inform you in due form and time about it and remind you of your rights. You will be able not to accept these changes and you will keep the possibility to cancel your 51 Wines Membership at any time.

Regardless of any changes to these Terms or the 51 Wines Membership Service, any increase in the applicable membership fee will not apply before the end of your current membership period.

If any change is found invalid or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions

6. Our Liability

We are liable for any damage you suffer as a result of gross negligence or wilful misconduct by us, including by our directors and legal representatives.

In addition, we are liable for breach of our obligations under these Terms which are essential for the provision of 51 Wines Membership and which you rely on when joining 51 Wines Membership. In this case, we are only liable for losses and damage that were foreseeable to both you and us when you joined 51 Wines Membership.

Nothing in this paragraph affects your statutory rights as a consumer or limits our liability for damages from injury to life, body or health, for a breach of a guarantee or for fraudulently concealed defects.

The Conditions of Use and Sale shall also apply.

7. Events Beyond our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause which is non foreseeable and beyond our reasonable control.

8. Applicable Laws

These conditions are governed by and construed in accordance with the laws of the United Kingdom, UK, and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. If you are a consumer and have your habitual residence in the EU, you additionally enjoy the protection afforded to you by mandatory provisions of the law of your country of residence. We both agree to submit to the non-exclusive jurisdiction of the courts of the shire of Northampton, England, which means that you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Use in the UK or in the EU country in which you live. 

9. Customer Service

For any additional questions, you may contact 51 Wines at info@51wines.uk.